Policies & FAQs

Everything you need to know.

POLICIES


Cancellation & Rescheduling Policy

Cancellations must be made at least 1 hour in advance to receive a full refund.

  • If you need to reschedule, please reach out as soon as possible, and I will accommodate you.

  • Appointments may be rescheduled at no additional charge.

No-shows are not eligible for a refund.

Refund Policy

Due to health and safety regulations, I do not offer refunds on piercing services once the service has started.

  • Earrings are pre-packaged in sterile, one-time-use cartridges and cannot be reused once opened. If you choose to not go through with the piercing after the earrings cartridge has been opened, I will offer a 50% refund. However, you are welcome to take them home and come back for the piercing with a credit when ready. Credits do not expire and can be used on friends and family.​

  • If you change your mind or no longer can make it, you will receive a 100% refund.

  • If you are unsure about your piercing, or suspect your child may be nervous, please reach out to me for added time, reassurance, and a relaxed experience.

Child Consent Policy

If a child is visibly upset, resistant, or does not want the piercing, I will not proceed with the piercing. I believe in making this experience positive and comfortable for every client, especially children.

Payment Policy

To ensure a quick and efficient appointment, I require:

  • Full payment in advance - this secures your appointment and minimizes delays.

  • Forms completed prior to your appointment - all necessary waiters and paperwork will be sent ahead of time so you can arrive ready to go!

By completing the payment and forms in advance, we can focus on your piercing experience and get you in and out smoothly.

FAQs

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Still have questions?

Feel free to reach out.